In Maintenance, System Management

We all want a trusted shop we can take our vehicles to. We have a step by step approach to help you find one.

With vehicle repair complexity increasing, it is important for motorists to have a shop they trust to keep their vehicle on the road.  There are a few factors to consider when determining whether or not a shop has the traits that best represent a trusted shop.


Transparency plays a major role in a trusted shop. A shop that is transparent about their process and makes you part of the vehicle service journey ensures you will be communicated to along the way to help you make an informed decision. The shop should also be transparent with their pricing and you should approve any recommendation prior to the service so there should be no surprises once you get your bill. Lastly, the shop should be transparent about future service needs. This will help you plan for those future expenses.

Customer Service:

Costumer service has changed quite a bit over the years because our expectations have changed dramatically. For many of us, we want to feel important, we want the shop to think about the repairs on our vehicles as if they are thinking about the repairs on their own vehicles. We want to be part of the process, we want to know the person working on our vehicle has the expertise to repair it. And if we are waiting at the repair shop we want to be connected through Wi-Fi to stay engaged with works, family etc.


Having an issue with your vehicle can be a big inconvenience to your life so looking for a shop that is close to your work or home maybe important. Some shops offer free transportation or a loaner car so you can still make it to work, pick up the kids or enjoy the weekend. Some shops have expanded hours so you can stop by for the oil change on your way home or open on weekends to better fir your lifestyle.


A shop that follows a process is likely to have checks and balances in place to ensure you have the best experience possible.  As part of the MAP process, prior to any work being performed on a vehicle, an inspection of the appropriate system must be performed. The results of the inspection must be documented on the inspection form and explained to the motorist. The inspection may indicate that service or parts replacement are “Okay” and performing as designed, “Required” because the part in question is no longer providing the function for which it is intended, or does not meet the vehicle manufacturer’s recommended design. The inspection may indicate that service or parts replacement are “Suggested” because the part is close to the end of its useful life or addresses a customer’s need, convenience or request. If a customer’s vehicle has one of these conditions, the team member may only suggest service. The Customer may decide not to follow some of the suggested recommendations, however, when a repair is “Required” a MAP Participating Shop should refuse to perform partial service on that system if, in the judgment of the service provider, proceeding with the work could create or continue an unsafe condition.

If you have a shop you trust, you are in a great position. If you are looking for a shop. We suggest using our Find My Shop feature below!

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      • Lloyd Bronson

        I found it beneficial that you mentioned in your article that it is important to find an auto repair shop that will be upfront with you regarding certain issues in your vehicle. My spouse and I have noticed that my car has not been working as well as it did back when we first got it. I’ll be sure to find a reliable auto service provider to help us out in our time of need!

      • Taylor Wright

        I like that you said the shop should be upfront about their pricing and if you need any future servicing. Last night I noticed that my steering wheel started to shake while driving. I’ll have to find a good auto shop to take it in and looked at.

      • Tammie Houston

        I have been noticing that my car is making a loud strange noise, and I think it has something to do with the brakes. Thanks for mentioning that a reputable auto repair shop must be transparent about their processes and will include us in the decision to ensure proper communication along the way. Hence, it is highly recommended to hire a professional for any brake repair needs.

      • David Norriss

        I like how you explained that an auto shop should be transparent about what they are doing to your car, what future services you will need, and recommend any additional services before working on the car. I think a lot of people don’t trust mechanics, so I think transparency should be a necessity for any auto shop if they want to have a good reputation. I know that once my car needs maintenance I’ll go to an auto shop that will keep me informed about what they’re doing and going to do it.

      • Henry Killingsworth

        I appreciate the advice about finding a repair shop that is clear about how their processes work. A couple of days ago, my wife drove over a pothole on the highway and I am worried that the axle might have been cracked. These tips you shared will help us find a reliable mechanic that can take care of the issue for us.

      • Victoria Addington

        Thanks for the tips you provided in finding good auto repair services. My mother had transmission issues and since she doesn’t know any services in Lincoln, she asked for my help. I like what you said about how transparency between the client and the auto mechanic is essential. With that, I shall then find one that can work with my mother.

      • Victoria Addington

        I noticed the other day that there seems to be a problem with the transmission and with that, I’m hoping to find an auto service. Thanks for your helpful guide in finding an auto repair shop that I can trust. I like what you said about choosing one that is transparent with their costs and gives me time to approve any recommendation before proceeding to the service.

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