| We Promise | to provide written recommendations for repairs that are explained and based on system failure, improved system performance or preventive maintenance according to accepted industry standards. |
| We Promise | to offer a written estimate, including the reason for the repair, and no work will be performed without your prior authorization. |
| We Promise | to employ personnel trained in accordance with MAP Standards of Service who are qualified to perform an inspection based on MAP Uniform Inspection and Communication Standards. |
| We Promise | to include a written limited warranty at no extra cost. |
| We Promise | to assure that customer disputes are addressed in a timely, professional and courteous manner. |